FAQ | Frequently Asked Questions

Yes, we offer 24-hour locksmith services for emergencies such as door openings, cylinder replacement, blocked locks, lost keys, or access points that cannot be secured properly.

Arrival time depends on the location and the time of the call, but we always aim to get there as quickly as possible, especially for emergency services.

Whenever the type of lock and the condition of the door allow it, we try to open the door without causing damage. We first assess the locking system and then use the most suitable method.

The price depends on the type of door, the lock, the difficulty of the opening, whether it is during normal hours or an emergency, and whether any parts need to be replaced. The best option is to assess each case individually before giving a final price.

Yes, this is one of the most common situations we handle. We can open the door and, if necessary, replace the cylinder so the lost keys can no longer be used.

Yes, we provide vehicle opening services in cases of accidental lockout or lost keys, always checking ownership or authorisation beforehand.

Yes, we open safes in cases of malfunction, forgotten combinations, lost keys, or blocked locking systems, always assessing each case carefully and discreetly.

Yes, we replace cylinders, locks, and locking components in homes, businesses, communities, storage rooms, and commercial premises.

It depends on the type of door, how it is used, and the level of security you need. We usually recommend high-security cylinders with anti-bumping, anti-pick, anti-drill, and anti-snap protection.

Yes, we install anti-bumping cylinders to improve door security against one of the most common lock opening techniques.

Yes, we install anti-squat solutions and security cylinders designed to reinforce homes, second homes, apartments, and properties that remain closed for long periods.

Yes, we install security escutcheons, reinforced deadbolts, and other security upgrades to complement the cylinder and improve the overall resistance of the locking system.

Yes, whenever possible, we try to repair or adjust the lock before replacing it. If the system is too worn or damaged, we will advise whether replacement is the better option.

The safest option is to replace the cylinder or the lock as soon as possible, especially if those keys could be linked to your home or business.

Yes, it is highly recommended. This way, you regain full control of access and make sure that no old key copies remain in the hands of third parties.

Yes, we work with armoured, reinforced, and other high-security doors, always using components that are compatible with that type of installation.

Yes, depending on the type of key and system. In some high-security cylinders with protected key duplication, an ownership card may be required or you may need to go to an authorised key cutting point.

Yes, we provide keyed alike systems so one key works on several cylinders, and master key systems to organise access with different permission levels.

Yes, we work on metal shutters, commercial security grilles, and business access points when there are blockages, faults, or locking problems.

Yes, we work for private customers, residential communities, shops, offices, commercial premises, and small buildings.

Yes, we can work with different brands depending on the customer’s needs, the type of door, and the level of security required.

Yes, whenever possible, we explain the issue, the work required, and the available options beforehand so the customer knows what will be done.

It depends on the area, the type of service, and whether it is an emergency. We usually explain this before the job starts.

Yes, you can pay by card, Bizum, or cash.

Yes, a guarantee is usually offered on the installation work and the parts fitted, depending on the type of service provided.

We travel throughout the Marina Alta, Marina Baja, and La Safor regions. We can reach cities like Dénia, Jávea, Moraira, Calpe, Altea, Benidorm, and Gandía in 30 minutes.

If there is availability, yes. For urgent cases, the priority is to attend as quickly as possible and solve the issue on the same day.

Replacing the cylinder means changing only the part where the key goes in. Replacing the lock means changing the entire locking mechanism. In many doors, replacing the cylinder is enough.

The best option depends on the type of door, how it is used, and the level of risk. In many cases, a good combination of a security cylinder, protective escutcheon, and additional deadbolt offers a significant improvement.

Yes, we can install high-security cylinders, protective escutcheons, deadbolts, door reinforcements, and other measures to improve access protection.